Privacy Policy

Last updated: March 2026

Burns AI Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you interact with our website or services.

1. Information We Collect

We may collect the following types of personal information:

• Name – to identify and address you appropriately
• Phone number – to deliver SMS communications you have consented to receive
• Email address – to respond to inquiries or send service-related communications
• Message content – content of messages exchanged through our platform or contact forms

We collect this information only when you voluntarily provide it, such as by filling out a contact form, opting into SMS communications, or engaging with our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries and service requests
• Sending follow-up messages related to your inquiry or service
• Delivering appointment confirmations, reminders, and service information via SMS
• Improving our services and customer experience
• Complying with legal obligations

3. SMS Messaging Policy

If you provide your phone number and consent to receive SMS messages, you agree to receive text messages from Burns AI Solutions or businesses operating through our platform related to your inquiry or service request.

• Message frequency varies based on your interaction with us.
• Message and data rates may apply depending on your carrier.
• Reply STOP at any time to opt out of further SMS messages.
• Reply HELP for assistance or contact us at contact@burnsaisolutions.com.

We obtain prior express written consent before sending any SMS marketing communications. Consent to receive SMS is not required as a condition of purchase or service.

4. We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise transfer your personal information — including your phone number or email address — to third parties for marketing or any other commercial purposes. Your information is used solely to provide the services you have requested or consented to.

5. Data Sharing

We do not share your personal information with third parties except:

• With service providers necessary to operate our platform (e.g., Twilio for SMS delivery), who are contractually bound to protect your data
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Burns AI Solutions, our users, or others

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. When your data is no longer needed, we delete or anonymize it securely.

7. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for SMS communications at any time by replying STOP

To exercise any of these rights, contact us at contact@burnsaisolutions.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Burns AI Solutions
Findlay, Ohio, United States
contact@burnsaisolutions.com